Last updated: 18 Sep 2026

1. Introduction

GalaxyPe (“we”, “us”, or “our”) operates a payment technology platform that enables businesses to collect payments (Pay-In) and disburse funds (Payout). This Privacy Policy explains how we handle personal and business information when you visit our website, create an account, or use our services.

2. Information We Collect

We may collect the following categories of information:

• Account & business details: name, email, phone number, company name, business address, and related onboarding information.

• KYC / compliance data: identity and business verification documents required under applicable laws and partner bank requirements.

• Transaction data: payment amounts, statuses, beneficiary details, settlement references, and related logs needed to process Pay-In and Payout requests.

• Technical data: IP address, device/browser information, cookies, and usage analytics to improve security and performance.

• Support communications: messages, tickets, and feedback you send to our support team.

3. How We Use Your Information

We use collected information to:

• Provide, operate, and improve Pay-In and Payout services.

• Verify merchants, prevent fraud, and meet regulatory and banking compliance obligations.

• Process settlements, reconciliations, refunds, and dispute handling.

• Send service updates, security alerts, and support responses.

• Analyze platform usage to enhance reliability, success rates, and user experience.

4. How We Share Information

We do not sell your personal information. We may share data with banking partners, payment networks, KYC/AML providers, cloud infrastructure vendors, and regulators when required to deliver services, complete transactions, or comply with law. All such parties are expected to protect information under appropriate contractual and legal safeguards.

5. Data Security

We apply industry-standard technical and organizational measures to protect data, including access controls, encrypted transmission where applicable, monitoring, and secure operational practices. No method of transmission or storage is completely risk-free, so we continuously work to reduce residual risk.

6. Data Retention

We retain information only as long as needed for service delivery, legal, audit, dispute, and regulatory requirements. Retention periods may vary based on transaction type, account status, and applicable law.

7. Cookies & Tracking

Our website may use cookies and similar technologies for essential functionality, session management, analytics, and performance. You can control cookie preferences through your browser settings; disabling certain cookies may affect site features.

8. Your Rights

Subject to applicable law, you may request access, correction, or deletion of certain personal information, or raise concerns about how your data is processed. Some records may be retained where required for compliance, fraud prevention, or contractual obligations.

9. Third-Party Links

Our website or dashboard may contain links to third-party sites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected on this page with an updated revision date. Continued use of GalaxyPe services after changes means you acknowledge the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your data, contact us:

• Email: support@galaxype.com

• Phone: +91 90799 99999

• Address: Office No. 106, 1st Floor, City Center Mall, Pandri, Raipur, Chhattisgarh 492001